Shipping Policy

At ProStarlaxy, we are dedicated to bringing the wonders of the universe to your home as quickly and efficiently as possible. We are proud to offer a seamless shipping experience for our community of stargazers.

1. Free Express Shipping

We believe that magic shouldn't come with extra costs. That’s why we offer Free Express Shipping on every single order, with no minimum purchase required.

2. Processing & Dispatch

Our team works diligently to get your order ready for its journey.

• Processing Time: All orders are processed and dispatched within 1-2 business days.

• Order Cut-off: Orders placed after 5:00 PM (GMT) on Fridays or during the weekend will be processed on the following Monday.

• Confirmation: As soon as your items are dispatched, you will receive an email notification with your tracking details.

3. Delivery Estimates

We ship our products globally using reliable express carriers to ensure your package arrives safely.

• Estimated Delivery Time: Once dispatched, please expect your delivery to arrive within 7-12 business days.

Please note: While we strive to meet these timelines, delivery dates are estimates and may occasionally be affected by factors outside our control, such as customs processing or peak holiday seasons.

4. Tracking Your Order

Stay updated every step of the way. Once your order has been handed over to the carrier, you will receive a Tracking Number via email. You can monitor your package’s progress through our website or the carrier's official portal.

5. Shipping Address Accuracy

To ensure a smooth delivery, please double-check your shipping address at checkout. ProStarlaxy is not responsible for orders that are undeliverable due to incorrect or incomplete address information provided by the customer.

6. Customs, Duties, and Taxes

While we provide free shipping, please be aware that any customs duties, taxes, or import fees imposed by your country’s local government are the responsibility of the customer. Most of our international orders arrive without additional fees, but we recommend checking your local regulations.

7. Lost or Damaged Items

In the rare event that your order arrives damaged or is lost during transit, please contact us immediately at prostarlaxy@gmail.com. For damaged items, please include photos of the product and the packaging within 48 hours of delivery so we can arrange a swift replacement.

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Questions?

If you have any questions regarding your shipment, our support team is ready to assist you.

• Email: prostarlaxy@gmail.com

• Availability: We typically respond to all inquiries within 24 hours.